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WARRANTY

Upon receiving your order, please be sure to inspect all receive goods for any possible faults or damages. Planet Eliquid operates on a return to base (RTB) warranty policy: customers bear the costs of returning items to us, and they will be refunded for their shipping costs if the items are found to be faulty.

Planet Eliquid  only offers warranties on faulty products, which applies for any manufacturer defects, covers repair and replacements (if the product cannot be repaired).

PRODUCT WARRANTY TERMS

Planet Eliquid  Atomiser Coils & Clearomisers

Atomiser coils and clearomisers have limited life spans.

Atomiser coils are sold with a dead on arrival (DOA) warranty, and typically last for 7-21 days (depending on the frequency and duration of usage).

Clearomisers are sold with a 7-day warranty, and last for 1-3 months (depending on the frequency and duration of usage).

Used atomiser coils cannot be returned.

If an atomiser coil has been used, it cannot be returned.

Planet Eliquid  Batteries

Batteries come with a one month return to base (RTB) warranty policy, and typically last for 3-6 months (depending on the frequency and duration of usage).

Planet Eliquid

Since e-liquids are consumable items, we are unable to accept returned products and due to hygiene reasons. If you are unhappy with your e-liquid, we may offer to replace it with an identical or alternative flavour.

Other Non-Consumable Items (Including Planet Eliquid  Cables, Adaptors & Plugs)

Unless we have specified otherwise, all other non-consumable items come with a 12-month warranty, which applies for any manufacturer defects, covers repair and replacements (if the product cannot be repaired).

Our Kits

Kit warranties apply according to the warranty conditions for its component parts (as specified above). Warranties apply for any manufacturer defects, covers repair and replacements (if the product cannot be repaired).

Third Party Products (Kangertech, etc)

Unless we have specified otherwise, manufacturer warranties for third party products apply, and Planet Eliquid  will act as an agent. Items have to be returned to Planet Eliquid  for inspection and checking, and warranties will apply for any manufacturer defects, covers repair and replacements (if the product cannot be repaired).

If the item is found to be faulty or damaged, Planet Eliquid  has the right to refuse a refund or return. Your statutory rights as a customer apply.

RETURNS

If you detect any faults in our products upon delivery, please return them to us as soon as possible for inspection. Once our inspectors verify the faults, we will repair the item for you, provide you with a replacement, or provide a full refund.

You can cancel your order within 7 days of making your payment, and you will receive a full refund (minus any shipping costs that have been incurred) if the items are returned to us in their original, unused condition.

When returning items covered by a warranty, do check the warranty terms and conditions carefully to see if your item is fully or partially covered. If

As a customer, your statutory rights apply.

Please see our full terms and conditions for more details.