The term ‘Planet Eliquid’, ‘us’ or ‘we’ refers to the owner of this website and company, while the term ‘you’ refers to our website users and viewers.
Usage of our website is subject to the following terms and conditions:
This website’s content is meant to provide general information, and can be changed without any prior notice.
Planet Eliquid and other third parties are not providing any warranties with regard to the accuracy or completeness of the information provided on this website.
As a user, you acknowledge that there may be occasional errors, inconsistencies or inaccuracies, which Planet Eliquid is not liable for (as far as this is legally permissible).
As a user, you acknowledge that your usage or application of any information on this website is at your own risk, and that Planet Eliquid is not liable for ensuring that the products, information or services accessible through this website meets your needs and requirements.
All designs, layouts, graphics and content of this website is owned or licensed to us; any reproduction that infringes on our copyright is prohibited. Any unauthorised use of our website content may give cause to a damage claim and/or constitute a criminal offence.
Our website may occasionally display links to other websites. These links are merely provided to provide users with easy access to additional information that may be relevant to them. We are not responsible for the content of any linked websites.
Any disputes that arise from your usage of our website will be subject to the laws of England, Northern Ireland, Scotland and Wales.
Planet Eliquid reserves the right to amend our terms and conditions of service prior notice.
Planet Eliquid is not a pharmaceutical company; the products we manufacture, distribute and sell are not medicinal products.
The e-cigarettes we sell are a smoking alternative, and not an aid to those who wish to quit smoking. For smokers who seek advice on how to quit smoking, we suggest that you contact a medical professional.
Since e-liquids contain nicotine, they should always be kept in a safe place that is not accessible to minors.
Please ensure to check that any separate items you purchase (e.g. cartomisers and batteries) are compatible before paying for them. If you are unsure, please contact us before placing your order.
By making an order with Planet Eliquid, you establish that you are 18 years old or older, and have read and accepted all our terms and conditions of service.
It is your responsibility to provide your correct shipping address and contact information. We will not be responsible for any failed deliveries that are caused by your submission of incomplete or inaccurate details.
You can cancel your order by calling our customer service team at 0121 382 2285. If you contact us before 4 pm on the same day you placed the order (or before 4 pm the following day if you placed the order after 5 pm), we can prevent the order from being dispatched and provide the refund. If the order is cancelled after it has been dispatched, you can still return the items (in their original, unused condition) within 30 days for a full refund.
Since e-liquids are consumable items, we are unable to accept returned products and due to hygiene reasons. If you are unhappy with your e-liquid, we may offer to replace it with an identical or alternative flavour.
It is your responsibility that the full postage is paid for when making a return, and that the items are appropriately packaged for the delivery process.
Product warranties start running for the date your order was delivered.
Please read our Warranty & Returns page for more details.
Planet Eliquid only offers warranties for faulty products.
Do read through our Shipping & Dispatch and Warranty & Returns policies carefully before proceeding to place an order with us. If you do not agree with our terms and conditions, please do not place any orders with us.
Planet Eliquid will not be liable for any damages or injuries (to persons or property) that result from any inappropriate or irresponsible usage of our e-liquids, vaping devices, e-cigarettes, or any of our other products.