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We provide free shipping for all UK purchases that exceed £30. You can either call our customer service team (123456) or email us (contact@ planeteliquid.co.uk) to obtain the tracking number for your order.

SHIPPING & DISPATCH

Standard delivery and special delivery orders that are made before 4 pm on working days will be dispatched on the same day, while orders made on weekends and banking holidays will be dispatched on the next working day.

Click & Collect orders that are made before 5 pm can be collected on the same day; you will receive an email informing you when they are ready for collection. Click & Collect orders can be collected every day, between 8 am and 8 pm.

If your order has not arrived by the expected time frame, please inform us within 30 days to notify us that it has gone missing.

FREE SHIPPING

UK orders that exceed £30 will be shipped free of charge (via Royal Mail 24 service).

UK orders that exceed £50 will be shipped free of charge (via Courier Delivery).

Shipping Terms

Standard delivery and special delivery orders that are made before 4 pm on working days will be dispatched on the same day, while orders made on weekends and banking holidays will be dispatched on the next working day.

Orders delivered via Royal Mail 24 (First Class post) service will not be considered missing or late for 10 post days. If you would like a guaranteed delivery date, we suggest that you opt for one of the available tracked services during checkout.

The postal system is exceptionally busy at certain times of the year; orders made during these periods may take up to an additional 3 post days to arrive.

For urgent deliveries, we recommend using the Special Delivery or Courier Delivery option when placing your order. These options require a signature upon delivery, and it is your responsibility to ensure that either you or a representative is present to sign the order.

Please notify us within 30 days (from the date of your order) if your order has gone missing.

All UK orders over £30 will qualify for free Royal Mail 24 (standard UK First Class post) service.

All UK orders over £50 will qualify for free Courier Delivery service.

FREE shipping only available for UK orders only.

Please refer to our full terms and conditions for more information.