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What is an e-cigarette?

E-cigarettes are electronic cigarettes, which are alternatives to traditional cigarettes. They deliver nicotine in vapour form (via a battery, liquid container and coil), without also producing the tar, tobacco and carbon monoxide that are undesirable byproducts of traditional tobacco products.

E-cigarette batteries are usually in-built lithium ion batteries, which are rechargeable. Advanced e-cigarettes have removable batteries that can be replaced after prolonged usage.

Liquid containers are also known as clearomizers; they contain a heating element within an atomizer (coil). By using battery power, the coil heats the e-liquid so that it can be inhaled as vapour.

How much do e-cigarettes cost?

The costs of electronic cigarettes varies, with beginner kits ranging from £20-£30, intermediate kits costing between £40-£60 and advanced kits costs more than £60.

Maintenance costs are often relatively low, since only atomizer heads and e-liquids need to be purchased on a regular basis.

Atomizer heads (also known as coils) usually last for two weeks (depending on the frequency of use and battery voltage). Greater voltages usually correlate with shorten atomizer head lifespans.

How do I get started?

For beginner, we suggest purchasing a kit – which comes with everything you need to get started. We also suggest that you purchase additional e-liquids to ensure that you are well stocked for all the vaping sessions you plan to experience.

ORDERING

What delivery options do I have?

We provide free (second class) UK delivery for all overs that exceed £20. We also provide First Class, Next Day and International Signed delivery options.

When does new stock come in?

While we restock on a daily basis, some items take a longer period of time to be delivered.

How do I check the status of my order?

By registering an account on our website, you can check the status of your order.

Once your order has been placed, a confirmation email will be sent. Once we have dispatched your order, you will receive another email confirming that it has been dispatched.

How do I cancel my order?

Please us a call at 012345 as soon as possible. If your order has already been dispatched, then you can obtain a full refund (minus shipping costs) by returning the items in their original, unused condition.

What are your cut-off times for delivery?

Orders made before 4 pm on working days are dispatched on the same day. Orders made after 4 pm on a working day are dispatched the next working day.

Are there any discounts or special offers?

Our affiliates occasionally offer various coupon codes.

Why is my order still pending?

PayPal processes the payments for our orders, and they may hold a transaction if they detect something suspicious. Pending orders are usually cleared after a few hours, but you can contact our customer service team if you order is still pending after a prolonged period of time.

Do you have a loyalty scheme?

Yes, we do have a Rewards programme for our customers.

How do I use the products?

You can refer to the instruction booklets that come with our products, or by watching online videos.

Which payment methods do you accept?

We process all payments via PayPal. When you reach the payment stage, you can opt to pay via PayPal or your debit/credit card.

What name will appear on my bank statement?

UK Electronic Cigarette Ltd will appear on your bank statement.

What is the cost of delivery?

Please see our delivery section for more detailed information.

When will I receive my order?

This depends on the delivery option you choose. Please refer to our delivery section for more detailed information.

Which countries do you deliver to?

We are currently only able to ship to UK addresses, as defined by the Royal Mail and HM Revenue & Customs. This excludes any ‘special’ areas such as BFPO addresses, or areas with non-standard tax regulations. Our prices and delivery options are only applicable to UK addresses.

 

E-LIQUIDS

All e-Liquids consist of Vegetable Glycerin, Propylene Glycol, flavourings, nicotine and permitted colouring.

E-liquids that are 100% VG contain no Propylene Glycol. Max VG means that there is a high VG content, but does not mean that the e-liquid contains no PG.

Is nicotine harmful?

While there is debate about the effects of nicotine, there is no conclusive research that proves its harmfulness. Most of the negativity associated with nicotine is due to its consumption via tobacco cigarettes.

What nicotine strength should I choose?

We recommend 12mg for beginner vapers, which is similar to the amount of nicotine found in traditional cigarettes.

Are your products suitable for vegetarians?

Yes, all of our products are suitable for vegetarians.

Why did my e-liquid change colour?

E-liquids that are exposed to air and light occasionally change colour. This is normal. However, if the liquid in your tank turns into a dark brown or black colour, this indicates that you need to change your tank or replace the atomizer head in the unit (if it is a replaceable clearomizer).

How long does a 10ml e-liquid bottle last?

For an average user, a 10ml bottle should last for 5-7 days. A standard clearomizer/tank has a 1.6ml capacity, and usually lasts for a full day for average users.